Empower Patients, Achieve Superior Results + Boost Practice Profitability
Upgraid is a cutting-edge remote patient care platform designed to extend and transform pre- and post-care delivery. With a proven track record of improving clinical outcomes, Upgraid enables healthcare providers to deliver exceptional care that drives better muscle function, faster return to daily activities, improved wound healing, and significantly reduced postoperative inflammation.
Why Upgraid?
The only surgical wellness program combining remote monitoring + evidence-based nutrition.
- Proven Clinical Outcomes: Patients experience measurable improvements in recovery metrics, ensuring optimal health outcomes.
- Exceptional Patient Satisfaction: With a 9.7/10 rating for quality of clinical care and a 9.3/10 Net Promoter Score (NPS), 93% of patients report Upgraid as better than other healthcare experiences.
- Efficient Risk Triage: The platform triages patient risks in real time, reducing over 85% of calls to physicians’ offices, streamlining operations and freeing up valuable clinical resources.
- Evidenced-Based Nutrition is Included: Targeted support for recovery needs beyond diet alone.
- Revenue Positive: Upgraid seamlessly integrates into existing workflows with no additional tech installation or management required. It enhances care delivery without disrupting your business model, making it “business as usual” with dramatic improvements.
Empower your healthcare practice with Upgraid—a solution that transforms patient care delivery while maintaining operational simplicity and driving measurable satisfaction and outcomes. (edited)
Three comprehensive offerings for surgical readiness + recovery
Momentum
Comprehensive pre- and post-op care, including remote monitoring, 1:1 coaching, and evidence-based nutrition.
Who’s it for?
Patients undergoing surgery (e.g. TKA, THA, or Lumbar Spinal Fusion) with obesity, BMI > 30
Nourished
Registered Dietitian (RD) guided weight loss for surgical readiness.
Who’s it for?
Patients with obesity, BMI > 30 instructed to lose weight prior to surgery
SurgiCoach
Comprehensive pre- and post-op care, including remote monitoring, 1:1 coaching, and evidence-based nutrition.
Who’s it for?
Patients undergoing surgery (e.g. TKA, THA, or Lumbar Spinal Fusion) with BMI < 30
OUR PARTNERS
Onboarding your clinic is easy
onboarding
1. Learn About Being an Upgraid Partner
Begin by scheduling an introductory consultation with our Upgraid team. This session introduces Upgraid’s capabilities and discusses your current care protocols and patient needs.
2. Onboard Clinic & Surgeons
Work with a dedicated Account Manager to establish referral workflows, key contacts, and escalation protocols tailored to your practice.
3. Develop a Customized Care Plan
Collaborate with our clinical team to create a care plan aligned with your existing protocols. We’ll define key milestones for muscle recovery, wound healing, and inflammation reduction to support your surgical specialty and workflow.
4. Seamless Integration of the Care Plan
Implement the customized care plan into Upgraid without disrupting your current systems—no new software is needed. Our process ensures HIPAA-compliant data management and secure patient communication.
patient success
5. Receive Marketing Collateral
Access professionally designed patient education materials, brochures, and digital assets that help inform patients about Upgraid’s benefits and enhance trust in your clinic.
6. Staff Training & Education
Participate in comprehensive training sessions where our team reviews the program details, addresses questions, and shares best practices, empowering your staff to support smooth patient onboarding.
7. Launch & Patient Enrollment
Start enrolling patients into the Upgraid program for comprehensive pre- and post-operative care, ensuring seamless coordination between your practice, our care team, and your patients.
8. Outcomes Tracking & Care Optimization
Monitor patient progress through continuous remote monitoring and performance tracking. Regular reviews allow us to refine protocols and optimize care delivery, ensuring improved recovery outcomes and ongoing success.
Real stories, real healing: see what our Surgeons say!
Dr. Yogesh Mittal
Orthopedic Surgeon
“The Upgraid program provides our patients the absolute best in perioperative personalized care.”
KEY STATS
- 667 Patients Graduated
- 90 Successful Surgeries
As of March 15, 2025
Dr. Paul Peters
Orthopedic Surgeon
“We utilize only rigorously tested evidence-based capabilities in our patient care models. The Upgraid program is supported by strong science, checks a number of boxes and will allow us to enhance patient care and gather important data on outcomes.”
KEY STATS
- 235 Patients Graduated
- 34 Active Patients
As of March 15, 2025
Dr. Andrew Wickline
Orthopedic Surgeon
“This program gives me a view of asynchronous patient data that I never had before. It has also reduced calls to the office making my staff more efficient.”
KEY STATS
- 245 Patients Graduated
- 113 Active Patients
As of March 15, 2025
Empower Patients, Achieve Superior Results, + Boost Practice Profitability
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Your questions, answered: Everything you need to know!
What is the Upgraid Program?
Upgraid is a concierge care delivery service designed to enhance surgical outcomes through comprehensive pre- and post-operative care. Our program integrates remote patient monitoring, smart device tracking, and evidence-based nutritional guidance—all tailored to complement your clinic’s current protocols.
How does the clinic onboarding process work?
Our streamlined 8-step process begins with a consultation and information exchange, followed by customized care planning, seamless integration into your workflow, marketing support, staff training, patient enrollment, and ongoing outcomes tracking to optimize care.
How is the care plan tailored for our clinic?
We work closely with your team to develop a care plan that fits your existing protocols. This includes setting milestones for muscle recovery, wound healing, and inflammation reduction, ensuring the plan supports your surgical specialty and practice workflow.
Will integrating Upgraid disrupt our current workflow?
Not at all. Our integration process is designed to be seamless. You won’t need any new software, and our system works with your current processes while maintaining secure, HIPAA-compliant data management.
What marketing support do we receive?
You’ll get access to professionally designed patient education materials, brochures, and digital assets that highlight Upgraid’s benefits, helping to enhance patient trust and engagement.
How is staff training handled?
We conduct comprehensive training sessions—either onsite or virtually—to ensure your team understands every aspect of the program. These sessions cover patient onboarding, best practices, and how to address common questions.
How does patient enrollment work?
Once training is complete, your clinic will begin enrolling patients into the Upgraid program for coordinated pre- and post-operative care. Our team will work closely with you to ensure a smooth onboarding experience for each patient.
How are patient outcomes tracked and care optimized?
We continuously monitor patient progress through remote monitoring and performance tracking. This data allows us to refine protocols, ensuring that care delivery is optimized and recovery outcomes are consistently improved.
What if complications arise during the care process?
Our care team is committed to patient safety. If complications occur, we collaborate closely with your clinic and surgeon to provide timely support and adjust the care plan as needed.
Who can I contact for more information or to start the onboarding process?
Please reach out to our dedicated support team at support@mend.me. We’re here to guide you through each step of the onboarding process and ensure a smooth integration of the Upgraid program into your clinic.
