Recover with confidence:
doctor-prescribed programs for a smoother surgery journey
Surgery can be a stressful experience, and many people wish they had more support to heal effectively both before and after their procedure. Upgraid by Mend offers three doctor-prescribed programs designed to help you achieve a smoother recovery.
2024 patient survey
Three comprehensive offerings for surgical readiness + recovery
Momentum
The most recommended Upgraid program for surgery support, featuring pre- and post-op care, remote monitoring, 1:1 coaching, nutrition guidance, and weight management support.
Nourished
Registered Dietitian (RD) guided weight loss for surgical readiness.
SurgiCoach
Comprehensive pre- and post-op care, including remote monitoring, 1:1 coaching, and evidence-based nutrition
Your healing journey, with our help
surgical readiness
1. initial assessment & enrollment
Referred by your surgeon, Upgraid’s remote care team works closely with them to evaluate your health, review medical history, and set goals for your surgery. This step includes completing intake forms and running a benefits check with your insurance.
2. tailored pre-surgery plan
Receive a pre-surgery plan approved by your surgeon with helpful exercises, nutrition tips, and mental health strategies to help you feel prepared and confident for your procedure.
3. pre-surgery education
The Upgraid team ensures all logistics are in place, from confirming hospital details to providing last-minute reminders and emotional support.
surgery
4. surgery day
The Upgraid team is here for you—offering guidance, last-minute reminders, and emotional support to help you feel prepared and at ease.
post operative
5. post-operative care
Following surgery, Upgraid tracks your progress remotely through health monitoring devices and virtual check-ins, ensuring a safe transition to recovery.
6. recovery plan and support
Begin a structured recovery plan with Upgraid’s physical therapy exercises, medication management, and regular progress updates. The team monitors your health metrics and adjusts the plan as needed.
7. rebuild & restore
Gradually reintroduce daily activities with Upgraid’s mobility training, focusing on building strength, restoring joint function, and improving overall well-being.
Real stories, real healing: see what our patients say!
Knee Replacement Patient
Graduate of Upgraid - Nourished
“I think the program and its products were great and I also believe that they had a significant part in my quick recovery.”
SURVEY RESULTS
- 9.7 Care Team Rating
- 9.3 Patient Satisfaction
As of March 15, 2025
Knee Replacement Patient
Graduate of Upgraid - Momentum
“I’ve had several surgeries and I’ve never experienced such an abundance of trained people caring for and helping me get my health back to good.”
SURVEY RESULTS
- 9.7 Care Team Rating
- 9.3 Patient Satisfaction
As of March 15, 2025
Hip Replacement Patient
Graduate of Upgraid - SurgiCoach
“I’ve never seen this kind of care. I’m so proud to have been a part of this wonderful experience. My husband had no care at all compared to what you’ve done for me.”
SURVEY RESULTS
- 9.7 Care Team Rating
- 9.3 Patient Satisfaction
As of March 15, 2025
Your questions, answered: Everything you need to know!
What is the Upgraid by Mend Program?
Upgraid is a concierge care service designed to promote better health for surgical patients. We provide comprehensive pre- and post-op care with remote patient monitoring, smart device tracking, chronic care management (with special attention to obesity-related risk), and evidence-based targeted surgical nutrition.
How do I start with the program?
Getting started is easy. Simply contact your surgeon’s clinic or visit our website to complete an interest form. We’ll run a benefits check with your insurance and coordinate with your surgeon to develop your care plan.
Is my surgeon involved in Upgraid?
Yes, your surgeon plays an integral role. We work closely with your surgeon to ensure that every step of your care is aligned with your medical needs and surgical goals.
How does the insurance coverage and benefits check work?
Before you begin, our team performs a thorough benefits check to clarify your coverage details and help manage any potential costs, ensuring you have all the information you need.
What if I experience complications?
Your safety is our top priority. If complications arise, our team is here to provide immediate support and guidance. We work in tandem with your surgeon and healthcare providers to address any issues quickly.
Is my data safe with Upgraid?
Absolutely. We employ advanced security measures to protect your personal and medical information, ensuring your data remains confidential and secure throughout your care journey.
How does remote patient monitoring work?
Our program uses smart device monitoring to track your health metrics before and after surgery. This allows our team to promptly identify and address any concerns, adjusting your care plan as necessary.
Do you offer weight management support?
Yes, we provide additional guidance for weight management. This support is especially beneficial for patients with obesity-related risks, helping you achieve a healthier weight and improve surgical outcomes.
What kind of nutritional guidance will I receive?
You’ll get evidence-based, targeted nutritional advice designed specifically for surgical patients. Our recommendations help optimize your health, promote a smooth recovery, and support long-term wellness.
What are the Mend products in my kit?
Your kit includes Mend products, which are carefully selected items formulated with evidence-based targeted surgical nutrition. These products are designed to support your health before and after surgery, helping to optimize your recovery and overall well-being.
Who can I contact if I have more questions?
Our care team is always here to help. Feel free to reach out to support@mend.me if you have any questions.
